Blue Cross Blue Shield of Florida Gets Customer Satisfaction Award

I thought that you may be interested in hearing that Blue Cross Blue Shield of Florida has received the highest satisfaction rating for the second year in a row. It seems that they know what they are doing when it comes to satisfying their members. See the article below that was originally posted on the BCBSFL website.

You've probably heard of the J.D. Power and Associates automotive awards. It's the ultimate recognition for highest in class. Did you know that they also have a customer satisfaction award for health insurance? For the second year in a row, this research powerhouse presented us an award because we believe members like you value one-to-one attention and a variety of health-related services.

* Easy access to online medical information and tools.

* Health coaches available 24/7 to help you think through your options*.

* Programs to help you better manage your health.

* Extra value with discounts such as massage therapy, LASIK surgery and weight management programs*.

* Personalized service and multi-cultural support with customer service representatives fluent in five languages.

* Customized summary of your family's health expenses.

Blue Cross and Blue Shield of Florida, Inc., received the highest numerical score among large commercial health plans in Florida in the proprietary J.D. Power and Associates 2008 National Health Insurance Plan StudySM. Study based on 37,060 total member responses, measuring five plans in Florida (excludes Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed November-December 2007. Your experiences may vary. jdpower.com

*These value-added services are provided by third party vendors and are not benefits under the health plan.

If you need information on the plans that Blue Cross Blue Shield of Florida offers you can feel free to contact us at 800-946-3303 or visit us on the web at http://www.berlindenys,com.

Have a great weekend!